Frequently Asked Questions

Crisis counseling is not giving advice. Crisis counseling is providing structure, support and information necessary for callers to clarify their situations and develop their own solutions.

Telephone counseling tailored to specific age groups (Kids, Teens, Adults, and Seniors). Face-to-face counseling for rape survivors.

You must have a genuine interest in helping others.

Crisis Line, Senior Line and Rape Response applicants must be a high school graduate at least 18 years old.

Teen Link and Kids Help Line applicants must be at least 16 years of age.

You must not be currently receiving services provided by any Crisis Center program.

Rape Response volunteers must also have access to reliable transportation and carry automobile liability insurance. If the applicant is a sexual assault survivor, they must be emotionally ready to assist other survivors and be no less than a year past their own assault/abuse experience.

  • For Kids: Friendship, boredom, loneliness, homework, school, and parents.
  • For Teens: Friendship, dating, grades, social pressures, and sexual issues.
  • For Adults: Dating, separation, divorce, family conflicts, alcohol and drug abuse, physical or mental abuse, sexual abuse, financial problems, and suicide.
  • For Seniors: Death, loneliness, reassurance, and financial problems.
  • Immediate one-on-one support for rape survivors.
  • Immediate medical examination and treatment at our Sexual Assault Nurse Examiner (SANE) facility or at a local Birmingham area emergency room. Rape Response volunteers stay with the victim until they are discharged from the medical facility, providing emotional support and practical information.
  • Ongoing face-to-face counseling services (also available for the survivor's immediate family).
  • Group counseling services.
  • Legal advocacy.
  • Community education

Full-time counseling professionals and community volunteers, representing a cross section of our community, including the legal, teaching, mental health and engineering professions, as well as retirees, students and homemakers.

A prospective volunteer must first complete a volunteer application. After the application is received and reviewed, an informal 30 minute interview is then scheduled and completed.

Extensive training is provided for all volunteers. Crisis, Kids, Teen and Senior telephone counselors receive approximately 30 hours of classroom training. In addition, three 4-hour sit-in sessions are required, where trainees monitor actual calls being received by an experienced volunteer. Rape Response volunteers receive approximately 30 hours of classroom training. A visit to our on-site Sexual Assault Nurse Examination or (SANE) facility is also required.

During the initial interview, applicants may select which of the center’s programs they prefer (Kids' and Teen, Adult, Senior, or Rape Response).

All volunteers are asked to make a 1 year commitment. Telephone counselors are asked to work one 4-hour shift, once every two weeks. Rape Response volunteers are on-call for two 12 hour shifts each month. Senior Talk Line volunteers take 1 shift per week.

Volunteers are not left alone in the phone room. A staff supervisor is always on-site and available during a phone shift. The staff supervisor is there to help, if needed, and coach the phone counselor through difficult situations.

For students, or anyone building a resume of work experiences, volunteering looks good on a job application. There is also the benefit of free CEUs and school credit as an incentive. More importantly, however, the work gives volunteers a real sense of gratification; volunteers know that they have truly made a difference to someone who was feeling desperate, hopeless, and isolated. The training and experience also helps volunteers develop invaluable communication skills, which apply to all other aspects of life.

Simply contact a member of the center’s staff either by telephone or by completing the online application.